Upcoming Webinars

You may think you don’t need customer service training because you do not directly deal with external customers but every employee is part of a customer service chain. Customer service is not a department. It is the responsibility of every employee within your organization and is earned by building positive relationships with customers and co-workers. This free webinar outlines how to create a customer-focused workplace where all employees deliver exceptional service.

Workplace bullying leads to increased stress, reduced productivity, and harm to the physical and emotional well-being of staff members. It’s up to everyone in your organization to acknowledge that bullying is unacceptable, recognize bullying behavior, and work to prevent it. Attend this webinar and learn to spot and stop workplace bullying while ensuring employees are comfortable, safe, and productive in a bully-free workplace.

Successful organizations know that company culture can make or break your brand and reputation among customers and top talent. Today’s diverse, multicultural, and multi-generational workforce continues to demand workplaces that are inclusive, welcoming, respectful, create a sense of belonging, and free from harassment. To help drive needed changes in behavior, attitude, or mindset shifts, culture transformation is the solution.