Training & Events FAQs

Watch the following 2-minute video demonstrations on our new training catalog!

• How to Login, Create an Account, and Reset Your Password
• How to Navigate MRA’s New Training Catalog
• How to Navigate Your Learner Dashboard
• How to Register for a Course
• How to Register for an On Demand eLearning
• Need to Reschedule? Change Your Session

Watch Videos! | Browse Catalog

Please contact us at 800.488.4845 or fill out the "Let's Talk" form below in advance for any accommodations, special requests, or dietary needs. Nursing mothers, please ask the MRA representative at the front desk or the program instructor to show you our private area.

Waukesha, WI:

• avid hotel Milwaukee West – Waukesha, 2101 Meadow Ln, Pewaukee, WI | 262.367.5750
• Holiday Inn Pewaukee (Milwaukee West), N14W24140 Tower Place, Pewaukee, WI | 262.506.6300
• Wildwood Lodge, N14W24121 Tower Place, Pewaukee, WI | 262.506.2000

Golden Valley, MN:

• Holiday Inn Express & Suites, 6051 Golden Hills Dr, Minneapolis, MN | 763.545.8300

Schaumburg, IL:

• Embassy Suites, 1939 North Meacham Road, Schaumburg, IL | 847.397.1313

Moline, IL:

• Hyatt Place East Moline / Quad Cities, 111 Bend Blvd, East Moline, IL | 309.755.6000
• The Axis Hotel, 1630 5th Avenue, Moline, IL | 309.640.0060

Mention MRA for a reduced rate on the hotels listed above.

Please contact us at 800.488.4845 or [email protected] for additional local lodging recommendations.

HRCI and PDCs
Recertification Credits for HR Professionals - MRA supports recertification credits for both HRCI and SHRM certifications through our training programs, conferences, and special events. MRA is an Approved Provider for the HR Certification Institute (HRCI) and a Preferred Provider for the Society for Human Resource Management (SHRM). Information about HR and business credits toward PHR and SPHR recertification, and credits toward SHRM-CP and SHRM-SCP certification, can be found in individual program descriptions on MRA's website.

Please contact us at 800.488.4845 to request credits for a course you recently attended.

We suggest you dress comfortably; business casual is preferred. Temperatures in our classrooms can vary, so you may want to bring a sweater or light jacket for your personal comfort.

Food and beverages provided at conferences and special events will vary. If you have any special dietary needs (gluten-free, vegetarian, allergies, etc.), please contact the MRA location in advance, so we can provide an appropriate meal.

• Waukesha, WI: All event participants have unlimited access to the MRA Café, which offers hot and cold beverages and light snack items. Full-day programs include lunch. If you have any dietary needs, please notify the office in advance. Filtered water is available if you’d like to bring a reusable mug/cup (we provide small cups). A microwave is available for personal use.
   
• Golden Valley, MN: All event participants will have access to cold beverages, coffee, and light snack items. Full-day programs include lunch. If you have any dietary needs, please notify the office in advance.
   
• Schaumburg, IL: All event participants may enjoy coffee, juice, and light breakfast items. Full-day programs include lunch.
   
• Moline, IL: All event participants may enjoy hot and cold beverages and light snack items. There are many lunch options within a one-mile radius. Lunch is not provided for full-day programs.
   
• Other Locations: Full-day programs in Racine, Sheboygan Falls, and Madison (WI), and Mankato and Sartell (MN) include lunch.

Click here for more information on our MRA offices and training locations.

Registrations

You may register online at learn.mranet.org or contact MRA Registrations at [email protected] or 262.696.3319. We are also happy to help with training recommendations if you’re unsure what program to choose.

To ensure maximum effectiveness and participation, programs have a minimum and maximum capacity. Reservations are made on a first-come, first-served basis.

Each program participant will receive an automatic email confirmation from MRA’s web site at the time of registration. During the checkout process, you may send a confirmation copy to someone else’s email. This contact will need to be in MRA’s system for it to send successfully. If confirmations are not received from MRA within one hour, please contact us to confirm your registration before attending.

NOTE: If you are registering for a program that takes place the next day, please call us to register at 262.696.3319. We will assure your name is on the roster and have training materials for your arrival.

Cancellations

WISCONSIN, ILLINOIS, IOWA CANCELLATION & REFUND POLICY:

Thank you for registering for one of our training events. We understand life happens and things come up. If you cannot attend your upcoming training event, please visit your MRA Dashboard at least one (1) business day before the start of your scheduled training event to choose a different date. If you do not reschedule within the specified timeframe, your organization will not be eligible for any credit or refunds. Additionally, you will be charged in full when rescheduling for a new training date. If the original registrant is unable to attend, you can substitute another attendee from your organization. However, this substitution must be made at least one (1) business day before the scheduled class time to ensure they are registered and have materials.

To clarify, below are some examples:

• If your session begins at 8:30 a.m., you will need to reschedule before 8:30 a.m. the day prior to your session.
• You will not receive credit or refunds if you reschedule at 9 a.m. or after for a class starting at 8:30 a.m. the next day.
• One (1) business day notice does not include Friday afternoon, Saturdays, or Sundays.
  • If your session begins at 1 p.m. on Monday, you will need to reschedule before 1 p.m. on Friday.

MINNESOTA CANCELLATION & REFUND POLICY:

MRA’s cancellation and refund policy for courses offered in Minnesota complies with the Minnesota Office of Higher Education statutory refund policy. If a registrant needs to withdraw from a program with 40 hours or less, your refund will be pro-rated by the number of hours attended and the length of the program. To receive a full refund of tuition, fees, and other charges, you must withdraw from your program before the scheduled start day of the program. You will receive written notice acknowledging your withdrawal request within 10 business days after receipt of the request and you will receive a refund of any tuition, fees, and other charges within 30 business days of receipt of your withdrawal request. Notice of cancellation may be phoned in to 800.488.4845.

MINNESOTA SCHOOL LICENSING:

MRA - The Management Association is licensed as a private career school with the Minnesota Office of Higher Education pursuant to Minnesota Statues, sections 136A.821 to 136A.832. Licensure is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions.

Reschedule

To make any changes to your registration, please contact MRA Registrations at 262.696.3319 or [email protected].

On rare occasions, MRA programs, conferences, and special events may be canceled or postponed due to snow or other weather conditions. If this happens, we will contact participants as soon as possible, using email addresses we have on file. If we don’t receive responses, we will try reaching participants by phone.

If a program has a small number of participants and some choose not to attend because of weather, we may need to cancel or reschedule the program. We will contact participants as soon as possible by email/phone. It is best to contact Registrations at 800.488.4845 if you are delayed due to weather conditions, so we know to expect you, but also so we can alert you of any changes due to low attendance.

In the rare event that MRA offices close due to weather, program participants will be contacted and the closing may be listed as follows:

Wisconsin - TMJ4 television; WTMJ 620 AM, and 94.5 FM radio
Minnesota - KARE11 and WCCO TV stations

Please contact Registrations at 800.488.4845.

Wireless internet is available at each MRA location. You may ask any MRA representative for the password if needed.

Yes, rental space is available at MRA for your next corporate meeting, conference, or special event in Waukesha, WI; Golden Valley, MN; and Moline, IL.