In-Person Training

Human Resources:

• Conducting Workplace Investigations*
• FMLA Made Simple*
• HR Management in a Union Environment - An Overview*
• HR Overview for HR Assistants*
• Onboarding: Ensuring the Success of New Hires*
• PHR/SPHR Certification Preparation
• WorldatWork T4/GR9: Strategic Communication in Total Rewards*

Essentials of HR Certificate Series:*

1. HR and Employment Law Essentials - EHR 1*
2. HR’s Role in Performance Management and Documentation - EHR 2*
3. Effective Interviewing & Hiring - EHR 3*
4. Total Rewards: Compensation Basics - EHR 4*
5. Total Rewards: Benefits Basics - EHR 5*

Leadership:

• Coaching Certificate*
• Coaching for Development: An Integrated Approach for Managers*
• Emotionally Intelligent Leader*
• Management Drivers of Employee Engagement**
• Managing Challenging Conversations for Better Resolution
• Supervision Fundamentals*
• Surviving as a New Leader: Making the Transition

Principles of Leadership Excellence Certificate Series:*

1. Trust and Influence - PLX 1*
2. Communicating for Results - PLX 2*
3. Culture, Motivation, and Aligning Goals with Strategies - PLX 3*
4. Training, Delegating, Coaching, and Managing Performance - PLX 4*
5. Building Collaboration and Managing Conflict – PLX 5*
6. Leading Change and Putting it All Together – PLX 6*

Frontline Leadership Certificate Series:*

Also offered in Racine!

1. Motivation and Trust Building - FL 1*
2. Communication Skills - FL 2*
3. Effective Training Techniques - FL 3*
4. Resolving Conflict and Handling Difficult People Problems - FL 4*
5. Frontline Leadership Series Capstone: Tools for Success - FL 5*

Leading Effective Teams Certificate Series:*

1. Foundation for Leading Teams - LET 1*
2. Communicating With Your Teammates - LET 2*
3. Keeping the Team on Track - LET 3*
4. Managing Conflict in Your Team - LET 4*
5. Managing Projects for Team Leaders - LET 5*

Business & Soft Skills:

• Assertive Communication in the Workplace*
• Civility in the Workplace
• Conversations to Enhance Business Partnerships
• Customer Skills for Technical Professionals
• Influencing Others*
• Internal Auditing for ISO Based Systems
• Managing Your Anger and Conflict in the Workplace
• Negotiation Skills: Producing Win/Win Outcomes*
• Presentation Skills*
• Project Management: The Human and Technical View*
• Sensitivity Skills in a Diverse Workplace*
• Training the Trainer
• Unconscious Bias: Understanding the Impact in the Workplace*
• Workload Survival Skills*

Customer Service Excellence Certificate Series:

1. Delivering Exceptional Service - Level 1
2. Customer-Centered Communications - Level 2
3. Win Over Angry Customers Through Problem Solving - Level 3

*HRCI (General) Credit and SHRM PDCs are available.
**HRCI Business (Strategic) Credit and SHRM PDCs are available.

Human Resources:

• Compensation Program Design - A Workshop*
• Conducting Workplace Investigations: Advanced Workshop*
• FMLA Made Simple*
• HR Leadership Forum*
• HR Overview for HR Assistants*
• Onboarding: Ensuring the Success of New Hires*
• PHR/SPHR Certification Preparation

Leadership:

• Coaching for Development: An Integrated Approach for Managers*
• Emotionally Intelligent Leader*
• Leadership for Leads
• Management Drivers of Employee Engagement**
• Supervision Part I: Fundamentals of Leadership*
• Supervision Part II: Fundamentals of Leadership*
• Surviving as a New Leader: Making the Transition

Principles of Leadership Excellence Certificate Series:*

1. Trust and Influence - PLX 1*
2. Culture, Motivation, and Aligning Goals with Strategies - PLX 3*
3. Training, Delegating, Coaching, and Managing Performance - PLX 4*

Business & Soft Skills:

• Customer Skills for Technical Professionals
• Diplomacy and Tact*
• Influencing Others*
• Presentation Skills*
• Sensitivity Skills in a Diverse Workplace*
• Training the Trainer

*HRCI (General) Credit and SHRM PDCs are available.
**HRCI Business (Strategic) Credit and SHRM PDCs are available.

Leadership:

• Surviving as a New Leader (Live Stream training to MRA's Moline office)

Frontline Leadership Certificate Series:*

1. Motivation and Trust Building - FL 1*
2. Communication Skills - FL 2*
3. Effective Training Techniques - FL 3*
4. Resolving Conflict and Handling Difficult People Problems - FL 4*
5. Frontline Leadership Series Capstone: Tools for Success - FL 5*

Principles of Leadership Excellence Certificate Series:*

1. Trust and Influence - PLX 1*
2. Communicating for Results - PLX 2*
3. Culture, Motivation, and Aligning Goals with Strategies - PLX 3*
4. Training, Delegating, Coaching, and Managing Performance - PLX 4*
5. Building Collaboration and Managing Conflict – PLX 5*
6. Leading Change and Putting it All Together – PLX 6*

*HRCI (General) Credit and SHRM PDCs are available.
**HRCI Business (Strategic) Credit and SHRM PDCs are available.