Challenging conversations either build trust or tear it down. They’re called challenging for a reason. In this session, you’ll explore the ingredients to a successful outcome: self-reflection, careful planning, live practice, and applying emotional intelligence. You have one shot to get this right.
Pre-class training (30-minute video): Emotional Intelligence: Evolve as a Leader
Classroom instruction (2-hour live online workshop):
- Determine whether a difficult conversation is worth having, and if so, how and when.
- Differentiate between what someone says versus what they mean.
- Prepare and practice a challenging conversation in a virtual platform.
Post-class action steps: Conduct challenging conversation(s) as needed with affected employees.