Facing Challenging Conversations on Camera

Leading Remote and Hybrid Teams Workshops

Challenging conversations either build trust or tear it down. They’re called challenging for a reason. In this session, you’ll explore the ingredients to a successful outcome: self-reflection, careful planning, live practice, and applying emotional intelligence. You have one shot to get this right.

Pre-class training (30-minute video): Emotional Intelligence: Evolve as a Leader

Classroom instruction (2-hour live online workshop):

• Determine whether a difficult conversation is worth having, and if so, how and when.
• Differentiate between what someone says versus what they mean.
• Prepare and practice a challenging conversation in a virtual platform.

Post-class action steps: Conduct challenging conversation(s) as needed with affected employees.