This course focuses on developing participants communications skills, with an emphasis on listening, and becoming more effective problem solvers. Participants will select a real-life problem and apply listening techniques and problem-solving skills learned in the course.
- Explore techniques to increase listening effectiveness
- Uncover common barriers to effective communication and how to minimize them
- Identify specific steps of the problem-solving process
- Apply listening and problem-solving skills to a real-life problem
When you complete the entire program, you will receive a certificate recognizing your achievement.
Who Should Attend:
Any supervisor or manager or who wants to enhance their ability to listen and solve problems more effectively.
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