Supervision Part II: Fundamentals of Leadership

This course focuses on developing participants communications skills, with an emphasis on listening, and becoming more effective problem solvers. Participants will select a real-life problem and apply listening techniques and problem-solving skills learned in the course.

Learning Objectives:

• Explore techniques to increase listening effectiveness
• Uncover common barriers to effective communication and how to minimize them
• Identify specific steps of the problem-solving process
• Apply listening and problem-solving skills to a real-life problem 

When you complete the entire program, you will receive a certificate recognizing your achievement.

Who Should Attend:

Any supervisor or manager or who wants to enhance their ability to listen and solve problems more effectively.