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Performance Conversations and Coaching Skills

Training
Talent Management
Communication
Performance Management

Location & Dates

This program provides you with coaching and counseling techniques and the skills needed to develop measurable performance standards, communicate expectations, use active listening skills, and document and conduct an effective performance conversation.

Learning Objectives:

  • Establish work standards and employee goals.
  • Provide appropriate and clear performance feedback.
  • Coach and counsel employees in order to address their performance needs.
  • Lead a performance conversation without committing the most common errors.

Who Should Attend:

Managers, supervisors, and staff who are responsible for the effective performance of others and have not attended another MRA program on performance management.

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Customer Service
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Communicating for Results
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