Navigating Conflict

Principles of Leadership Excellence Plus

Conflict. It’s a word that can strike fear in even the most self-assured leaders. Successfully navigating conflict can be the difference between reaching your destination and sinking your ship. Building on clear communication, you will discover the root causes of conflict, gain tools to manage it well, and explore how to channel conflicting viewpoints into continuous improvement and innovation.

Learning Objectives

• Contrast characteristics that distinguish between productive and unproductive conflict.
• Demonstrate a six-step process for managing and resolving conflict respectfully.
• Compare the five responses to conflict and determine situations to use each.
• Incorporate the results of your 360° Leadership Survey into your managerial development.

Who Should Attend:

This course is designed for supervisors with ideally at least 1-2 years of experience. Individual contributors who have a high potential for a leadership position or those new to their roles also find this series invaluable to their growth and development.