Managing Challenging Conversations for Better Resolution


Location & Dates

When issues are important, opinions vary, and emotions run strong, individuals often feel vulnerable expressing themselves. Learn strategies for thinking through issues, preparing for the conversations, managing a dialogue effectively, and achieving the desired outcome.

Learning Objectives:

  • Understand perceptual "reality" differences.
  • Define and leverage conflict to create positive actions.
  • Plan for a challenging conversation.
  • Assess the impact of perceptions, positions, and interests on difficult conversations.
  • Drive to a win-win outcome.
  • Use reframing, feedback, listening, and questioning skills to communicate effectively in difficult conversations.
  • Discover the impact of accountability.

Who Should Attend:

Managers, supervisors, leaders, and employees who need to gain cooperation, influence, or negotiate with others in difficult or less-than-ideal work situations.

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