You are in customer service no matter what your title. Delivering an exceptional customer service experience is the responsibility of everyone in the organization. It is earned by building positive relationships, one customer and one employee at a time. Service-focused companies outperform their competitors and increase customer retention. This series challenges those who interact with both internal and external customers. The goal is to move from "business as usual" to high performance, results-oriented service that delights customers and improves the bottom line.
MRA’s blended learning series includes one half-day and two full-day instructor-led classroom sessions and eLearnings. For continuity, you are encouraged to attend the three sessions in order to build on skills learned in previous sessions.
When you complete the three classroom sessions, you’ll receive a certificate recognizing your achievement.
Who Should Attend:
Employees at all levels and experience who are responsible for delivery of exceptional service to internal and external customers. Service crosses all industry lines including manufacturing, insurance, health care, sales, real estate, service, technical, and more.