Civility in the Workplace

Conflict Management
Customer Service

Location & Dates

In today's workplace environments, rude, insulting, and demeaning actions seem to be on the rise. This negatively impacts productivity, retention, and customer relations among employees. This session will provide tools and techniques to increase civility and respect. Participants will develop and create an action plan to demonstrate respect and civility.

Learning Objectives:

  • Define incivility, civility, and respect.
  • Examine the costs of incivility in the workplace.
  • Explore communication styles and effective ways to communicate with various styles.
  • Identify components and characteristics of diplomacy and tact.
  • Explain the importance of listening.
  • Describe steps to communicate non-defensively with civility.

Who Should Attend:

Managers, supervisors, professionals, specialists, and others who want to enhance civility behaviors in the workplace.


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