Every day, innovative ideas are ignored, misunderstood, and forgotten because the lack of body language and tone limit the impact of business writing. We all write at work, and for many it’s not a strength. In this course, participants discover the tools and techniques that help their writing lead to action and successful outcomes. By considering the mechanics, tone, and proper design of your writing, you’ll get the results you are looking for in the time frames you require. (All curriculum from MRA’s half-day course Business Email—Write it Right! is contained within this course.)
Learning Objectives:
- Examine why writing skills are critical to business and career success.
- Analyze audience communication styles and how to compose messages to match.
- Use a process to structure business communications clearly and actionably.
- Implement strategies to buffer “bad news” in emails and letters to customers.
- Develop business email acumen with strategies for improving readability by editing and proofreading.
Who Should Attend:
Any business person who writes to customers, suppliers, colleagues, or company decision makers.
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