Are you known for being passive, aggressive, or passive-aggressive? How you react and respond to stress, pressure, and conflict in the workplace can have long-lasting effects on your relationships, your professional reputation, your results, and your career path. Assertive communication is not passive and indirect, nor is it aggressive and dominating; it is the most effective method of expression in almost every workplace situation. In this program, you will explore and practice assertive communication behaviors, enabling you to communicate directly and honestly in a way that is constructive, credible, and respectful to others.
· Recognize and address assertive, aggressive, and passive behaviors, including verbal and non-verbal elements.
· Deliver difficult messages in a confident, assertive manner.
· Learn when and how to say no at work to preserve relationships.
Who Should Attend:
Managers, supervisors, specialists, administrative assistants, and other professionals who want to improve their ability to communicate more directly, tactfully, and effectively.