I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.Maya Angelou
You will rarely see Rachel without a smile on her face. She not only believes that a smile is the best accessory that anyone can wear, but that a smile is the universal language of kindness. Kindness is the pillar of Rachel’s passion for customer service and building relationships.
Expertise
With over 15 years of customer service and relationship building experience, Rachel has supported industries including retail, health care, construction, and manufacturing through process improvement, service delivery, organization techniques, and recruiting initiatives. She thrives in fast-paced environments and enjoys working with members to provide service that goes above and beyond expectations. Rachel has a strong background in process improvement and is always looking for ways to be more effective and add value for the internal and external customer.
Key Accomplishments
- Handled global accounts effectively, interacting with diverse customers on a constant basis, promoting transparent communication and exceptional customer experience
- During the COVID-19 pandemic, Rachel bridged the gap between the sales professionals who worked remotely and those who maintained customer relationships in the physical workplace, without losing sales-generated revenue
- Directed events that promoted positive and lasting relationships among employees at all levels of the organization
- Recruited and identified talent for key positions in sales and customer service