Use C.A.R.I.N.G. As Your Compass (On Demand)

Pricing

Member
$95.00/person
Use C.A.R.I.N.G. As Your Compass (On Demand)
Non-Member
$125.00/person
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Customer perception is all that really matters. Positive perception can be achieved through consistent, attentive, reliable, and individualized service. You will learn how to deliver exceptional service so the customer will want to tell other people about us. This will enable you to take ownership of a situation, consistently deliver with respect and knowledge, and clearly explain what you’re doing to resolve the customer’s concerns. This will result in customers feeling valued.

 

Learning Objectives:

·      The six essential elements of C.A.R.I.N.G. service.

·      Seven tips to help you make your customers feel valued.

·      Five ways to enhance your reputation for reliability.

 

Who Should Attend: Employees at all levels and experience are responsible for delivery of exceptional service to internal and external customers. Service crosses all industry lines, including manufacturing, insurance, health care, sales, real estate, technical, and more.