Telephone Skills Tune-Up (On Demand)

Pricing

Member
$95.00/person
Telephone Skills Tune-Up (On Demand)
Non-Member
$125.00/person
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Every conversation has an impact. First impressions can affect whether a customer will do business with a company or not. You will learn how to deliver seamless service through active listening, speak in a positive and powerful manner, and show consideration to the customer by asking open-ended questions and restating what you heard. Demonstrating these behaviors will enable you to be approachable, friendly, professional, and focus on what you can do for the customer and how you do it.

 

Learning Objectives:

·      Answer, transfer, and conclude calls effectively.

·      Quickly identify your caller's expectations.

·      Eliminate weak words and expressions that can annoy customers.

·      Take complete and proper phone messages.

 

Who Should Attend: Employees at all levels and experience who are responsible for delivery of exceptional service to internal and external customers. Service crosses all industry lines including manufacturing, insurance, health care, sales, real estate, service, technical, and more.