Mastering internal customer service is essential to how we communicate, whether that is in person or email. You will learn how to build collaboration, earn the respect of your co-workers, increase awareness of style differences, and avoid creating barriers. These skills will help you create positive internal and external customer interactions.
Learning Objectives:
· Six common actions that create barriers between work teams.
· Actions that determine how we are perceived by internal customers.
· Four quick and easy tips for building rapport with coworkers.
· Eight ways to be more positive at work.
Who Should Attend: Employees at all levels and experience who are responsible for delivery of exceptional service to internal and external customers. Service crosses all industry lines including manufacturing, insurance, health care, sales, real estate, service, technical, and more.