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Creating Workforce Resilience

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    Creating Workforce Resilience:

    Understanding the Impact of Trauma and Mental Health on Achieving Organizational Success

    Mental health and 'trauma' are often misunderstood. Trauma is not just about car accidents or mundane daily hassles. Adverse traumatic life experiences include addictions, violence, verbal and sexual abuse, chronic poverty or unemployment, depression, discrimination, neglect, and many other sources. Trauma and unresolved mental health issues prevent employees from functioning to their full potential. The impact on organizations can lead to increased absenteeism, turnover, and lower productivity. What can organizations do to create a more resilient workforce to achieve greater organizational success? Attend this event to learn more about the challenges of trauma and mental health issues and how to create workforce resilience!

    Wednesday, October 30, 2019
    8:00 a.m. to 11:50 a.m.

    MRA Conference Center
    N19W24400 Riverwood Drive
    Waukesha, WI 53188

  • Agenda


    Time Session
    7:30 a.m. to 8:00 a.m. Registration/Breakfast
    8:00 a.m. to 8:10 a.m. Welcome Remarks
    8:10 a.m. to 9:40 a.m. Session 1: A Trauma-Informed Approach to Creating Workforce Resilience 
    9:40 a.m. to 9:55 a.m. Break
    9:55 a.m. to 11:00 a.m. Session 2: Panel Discussion
    11:00 a.m. to 11:45 a.m. Session 3: Three Pathways to Strengthening Your Workforce Resilience
    11:45 a.m. to 11:50 a.m. Closing Remarks


  • Sessions


    Session 1

    A Trauma-Informed Approach to Creating Workforce Resilience

    Presented by Tim Grove, Senior Consultant and Trauma-informed care expert, SaintA

    Tim will present an overview of the definition of trauma-informed practice and introduce trauma-informed principles that support a healthy and resilient workforce. This session will provide examples of HR practices that recognize the prevalence and impact of adversity on employees and the community and how to get employees to live up to their full potential. Tim will offer a perspective on how a trauma-informed approach by HR professionals fits well in our current economic times and why creating a culture of resilience allows all kinds of talent to thrive.

    Session 2

    Panel Discussion

    Moderated by Ann Leinfelder Grove, President and CEO, SaintA

    The panel discussion will explore different perspectives on what a trauma-informed practice looks like, with pragmatic examples from people and companies who are investing time and resources in a trauma-informed approach to create workforce resilience.

    Confirmed Panelists:

    • Alicia Dupies, Senior Vice President of Strategy and Growth, Capri Senior Communities
    • Noleta L. Franz, Labor & Employment Paralegal, Johnson Controls, Inc.
    • Dr. Ingrid D. Hicks, Executive Director, TransformationServices, Inc.
    • Tim Grove, Senior Consultant, SaintA
    • Dimitri Topitzes, PhD, LCSW, Co-founder and Associate Director of Program Design and Clinical Services, Institute for Child and Family Well-Being

    Session 3

    Three Pathways to Strengthening Your Workforce Resilience

    Presented by Marissa Kalkman, Executive Director of the Wellness Council of Wisconsin, Randy Kratz, Senior Account Manager/EAP Consultant/Counselor for FEI Behavioral Health, and Lynell Meeth, Director, HR and Content Strategy at MRA – The Management Association

    How do individuals persist in the face of challenges? Resilience. How do organizations persevere under stressful conditions to achieve success? Workforce resilience. This session will engage three presenters to explore the pathways employers can take to strengthen their workforce resilience. Marissa will share the expanded definition of wellness that is transforming how organizations support the whole employee. Randy will discuss how organizations can partner with EAPs to build a supportive work environment that is essential for retention. Lynell will speak to the growing need for leaders to be competent in emotional intelligence, empathy, and compassion, so they can lead confidently when it matters most.

  • Speakers


    Alicia Dupies Headshot

    Alicia Dupies, senior vice president of strategy & growth, brings 20+ years’ experience across diverse geographies, sectors, and roles, with a focus on strategy, community affairs, workforce development, and business development. Alicia has a successful record developing innovative strategies that deepen relationships, enhance communication and culture, strengthen reputation, and deliver business and social outcomes for internal and external stakeholders. She focuses on developing strategic partnerships and innovative workforce development strategies and directing the company’s corporate citizenship programs. She is also a recipient of the Milwaukee Business Journal’s 40 Under 40 and Women of Influence Awards.

    Noleta Franz

    Noleta L. Franz, Labor & Employment Paralegal at Johnson Controls, Inc. has over 15 plus years of L&E experience. She manages the day to day L&E operations for JCI. Noleta joined JCI in 2014, prior to joining Johnson Controls, Noleta worked for The Medical College of Wisconsin (MCW) in the IT Department, reporting to the CIO. Prior to that, she worked for 10 years for a national minority-owned law firm located in downtown Milwaukee. Noleta holds a Masters of Organizational Leadership and Administration degree from Concordia University as well as a Bachelor of Science in Criminal Justice from the University of Wisconsin Milwaukee. She is also a recent graduate of the African America Leadership Program - Cohort 11. She serves as a board member for Above the Clouds. A non-profit organization that has devoted its energy to passionately advocating to help children connect to the arts.

    Ingrid Hicks Headshot

    Dr. Ingrid D. Hicks is a licensed clinical psychologist, consultant, grant writer, and author specializing in minority education and curriculum development. Her company, TransformationServices, Inc. (TSI), uses a holistic approach to substance abuse and mental health counseling, incorporating a healthier physical, emotional, and spiritual lifestyle. Dr. Hicks received her bachelor's degree from the University of Michigan and her master's degree and Ph.D. from the University of Wisconsin. Her present areas of interest include the "under and misdiagnosis" of co-occurring psychiatric disorders (mental health and alcohol & drugs), as well as anger and empowerment. Dr. Hicks is also very interested in the psychological effects and reunification of parents and children that have been separated due to incarceration, as well as the perception, treatment, and re-entry issues once the offender is released back to the community. Dr. Hicks has appeared on radio and television, including past appearances on The Oprah Winfrey Show, Geraldo, ABC World News Tonight, and NPR (National Public Radio). She has been interviewed by Essence Magazine, the Milwaukee Journal Sentinel, and the Chicago Tribune.

    Ann Leinfelder Headshot

    Ann Leinfelder Grove is President and CEO of SaintA and has served the organization for close to 30 years in a number of senior leadership positions including Executive Vice President and COO with oversight of all agency programs. She championed the program implementation of SaintA’s trauma-informed care model and seven essential ingredients (7ei) for improving outcomes. Ann is involved in Milwaukee community initiatives such as Scaling Wellness in Milwaukee (SWIM) and in Wisconsin Department of Children and Families (DCF) discussions to create innovative solutions to support families. As CEO, Ann’s strategic vision has enhanced SaintA’s partnerships in the community and advanced a culture of equity and inclusion at SaintA.

    Tim Grove Headshot

    Tim Grove is the senior leader of trauma-informed care (TIC) initiatives across all agency programs and was responsible for implementing SaintA’s TIC philosophy and practices, including Dr. Bruce Perry’s Neurosequential Model of Therapeutics (NMT). He is a mentor with the ChildTrauma Academy and a master trainer in Dr. Rob Anda's and Laura Porter’s ACE Interface curriculum. He led a 3-year research study, which demonstrated the effectiveness of the seven essential ingredients in child welfare outcomes, and his work has been highlighted in a number of publications. Tim is recognized nationally as a trauma-informed care expert and was interviewed by Oprah Winfrey for a 60 Minutes segment on trauma and resilience.

    James Dmitri Topitzes Headshot

    James "Dimitri" Topitzes is co-founder and associate director of program design and clinical services at the Institute for Child and Family Well-Being and serves as an associate professor in the University of Wisconsin-Milwaukee Helen Bader School of Social Welfare. His research interests include etiology and the effects, treatment, and prevention of early childhood trauma. Dr. Topitzes devotes his time to applied research projects that adapt, implement, test, and disseminate evidence-informed practices within public service sectors. He partners with community-based health clinics, workforce development programs, and child welfare service systems to evaluate usual care and implement, test, and disseminate promising trauma-informed practices. He directs the Trauma-Informed Care Graduate Certificate Program at UWM and teaches three courses within the certificate program. Dr. Topitzes holds a master’s degree in social work and a doctoral degree in social welfare from the University of Wisconsin-Madison.

    Marissa Kalkman_resized

    Marissa Kalkman is the Executive Director of the Wellness Council of Wisconsin (WCWI), a statewide non-profit organization that serves to be a community of connected employers that are transforming Wisconsin’s workforce. She leads with the mindset that inclusive employee wellbeing is vital for the organization and the people. Marissa has a unique skillset in employee and organizational wellness gathered from her experience as a consultant, strategy leader, change agent, program manager, health educator, and coach.

    She received a Bachelor’s degree in Psychology and Public Health Education, and a Master’s degree in Applied Health Science, Health Promotion from Indiana University. She’s a Master Certified Health Education Specialist (MCHES), an ACSM Certified Exercise Physiologist, and completed training through Wellcoaches School of Coaching. Marissa serves as a community leader on the Board of Directors for Mental Health America of Wisconsin, the Advisory Board for the UW Extension Health and Wellness Management program, and Wisconsin’s State Health Assessment Steering Committee.

    Randy Kratz_resized

    Randall Kratz is a Senior Account Manager/EAP Consultant/Counselor for FEI Behavioral Health. Randy is a licensed clinical social worker and professional counselor in the state of Wisconsin. He has worked as both a counselor and a supervisor in outpatient and hospital settings for over 15 years. He has been a workplace consultant for over 20 years providing employers and employees with assistance for critical incident stress, conflict management, organizational change, substance abuse and other organizational challenges affecting people. Randy is an experienced adult educator. He’s presented at many conferences and workshops regionally and nationally. His presentation style and story-telling ability utilizes his vast experiences with people.

    meeth_lynell resized

    Lynell Meeth is Director, HR and Content Strategy at MRA – The Management Association. Lynell’s human resource experience spans over 20 years of consulting with managers, HR professionals, and executives in areas such as talent development, performance management, engagement and retention, assessments, mergers/acquisitions, employee relations and investigations, succession planning, and diversity initiatives. She uses her strength in relating to others and her passion for moving from “good to great” to help inspire and lead. Lynell wants to make a difference by keeping her advice open and real.

  • Sponsorship


    Sponsoring MRA events is a tremendous opportunity to bring your message of business value to our growing membership of organizations HR professionals and business leaders. Our members represent all industries including manufacturing, service, distribution, finance and health care! 80% of event attendees are new at each event offering you the opportunity to network with new contacts. We are very excited about the event this year and hope you can join us!

    For more information on sponsorship and exhibit booths, call Katie Chapman at 262.696.3365 or

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