“You know you might have some potential around here if you didn’t have such a lousy attitude.”
“She seems like a real go-getter.”
“You’re a hard worker.”
“She needs to be more sincere in dealing with customers.”
“There’s just something about him - he gives off bad vibes.”
Have you or your fellow managers ever used terms like these to describe the people at work? Have you ever had someone use terms like these to describe you? Consider the impact on the organization when terms like these are used to describe people, both the positive ones as well as the negative ones. What does it do to morale? How does it impact the performance of people and the achievement of objectives? How does it impact people’s evaluation of the effectiveness of the organization’s communication?
