Most business people today have too much to read. How can you ensure that your e-mail, letter, or memo is the one that gets read and acted on first? Spend a day learning and practicing techniques for creating clear, concise business communications that get your reader’s attention and response.
What You Will Learn:
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Use a process to organize and write effective business communications.
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Recognize practical strategies for improving readability.
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Use proofreading strategies.
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Apply recommendations for improving e-mail
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Buffer “bad news” in e-mails and letters to customers.
Who Should Attend:
Any business person who writes to customers, suppliers, colleagues, or company decision makers.
Competencies:
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Influencing
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Informing
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Technical skills