With all the messages business people are bombarded with on a daily basis, it is more critical than ever that great ideas expressed through business writing are immediately noticed and understood. How can you ensure that your e-mail, letter, or memo is the one that gets read and acted on first? Spend a day learning and practicing techniques for creating clear, concise business communications that get your reader's attention and response.
Learning Objectives:
-
Use a process to organize and write effective business communications.
-
Recognize practical strategies for improving readability.
-
Use proofreading strategies.
-
Apply recommendations for improving e-mail.
-
Buffer "bad news" in e-mails and letters to customers.
Who Should Attend:
Any business person who writes to customers, suppliers, colleagues, or company decision makers.
Competencies:
-
Influencing
-
Informing
-
Technical skills