It's a myth that ostriches bury their heads in the sand. But the myth is a spot-on analogy for leaders who take no action when their employees are faltering, who insist on doing it all themselves, or who fail to recognize the value of proactively managing performance. This module helps you banish the notion that, "This will go away if I just ignore it." By learning to effectively train, delegate, coach, set goals, and give feedback in effective, efficient, and ethical ways, you increase your employees' chances for success on the job. You acquire the skills to implement a consultative method of addressing issues and a process that gets to the heart of performance issues while recognizing the vital steps to take when discipline is required.
- Define performance goals.
- Identify performance standards.
- Examine causes of performance problems.
- Develop SMART goals.
- Use training and delegation techniques as methods of developing the talent of others.
- Develop the skills of constructive feedback and coaching.
- Describe assertive communication skills for effective coaching.
- Demonstrate active listening skills.
- Identify appropriate consequences of acceptable and unacceptable behavior.
- Identify appropriate steps for discipline.
- Examine strategies to ensure appropriate documentation.
- Design, prepare, and conduct an effective performance review.
Who Should Attend:
New and experienced supervisors, managers, and professionals, as well as individuals with management potential, looking for in-depth strategies with practical application.