Problem-Solving Techniques

Onsite / Problem-Solving

MRA offers this program only as an onsite at your location.

In this program, participants develop their ability to recognize and solve problems in a lean business environment using a proven approach. The program teaches participants how to use several widely accepted problem-solving tools, such as A3s, 5 Whys, Ishakawa cause and effect diagrams, flowcharts, Pareto diagrams, run charts, and force field analysis. The case study used in class reinforces how to apply the tools in a real-world setting.

Learning Objectives:

  • Describe the steps of the problem-solving model.
  • Describe and use various tools for collecting data/information.
  • Conduct a root-cause analysis that arrives at a corrective action plan.

Who Should Attend:

Anyone who would like to learn how to use a proven problem-solving method or who wants to improve problem-solving competencies.

MRA maintains a list of individuals interested in this program, which may be scheduled on an as-needed basis. This program may also be brought to your organization onsite. Please email to add your name to our list of interested parties. For onsite programs, please contact

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