Building Collaboration and Managing Conflict

Principles of Leadership Excellence Certificate Series

Higher achievement, deeper commitment, sharper solutions – all payoffs of superior teamwork! Competence in handling the complexities of teamwork in just the right way takes the know-how and practice this module provides. It’s a sure bet team members with different backgrounds, interests, and personalities will bring different viewpoints to the table. It’s also a sure bet that those viewpoints can create stress and conflict. You’ll learn how to skyrocket the effectiveness of a team and minimize unproductive conflict.

Learning Objectives:

• Explain the value of diversity of thought and expertise in team innovation.
• Decide which of five decision-making options will garner the best results for a situation.
• Categorize the characteristics in each stage of team development.
• Identity the four components of MRA’s Team Effectiveness Model.
• Assess the strengths of your team and the opportunities for improvement.
• Explore best practices for keeping remote employees productive and engaged.
• Employ strategies for building consensus on your team.
• Identify the warning signs and prepare to handle problems such as violence and substance abuse.
• Contrast characteristics that distinguish unproductive from productive conflict. 
• Compare the five responses to conflict and determine situations to use each.
• Demonstrate a six-step process for managing and resolving conflict respectfully.  
• Apply strategies for dealing with disruptive and difficult people.

Who Should Attend:

New and experienced supervisors, managers, and professionals, as well as individuals with management potential, looking for in-depth strategies with practical application.

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