Building Collaboration and Managing Conflict

Building Collaboration and Managing Conflict

Conflict Management

Location & Dates

Principles of Leadership Excellence Certificate Series

Higher achievement, deeper commitment, sharper solutions – all payoffs of superior teamwork! Competence in handling the complexities of teamwork in just the right way takes the know-how and practice this module provides. It’s a sure bet team members with different backgrounds, interests, and personalities will bring different viewpoints to the table. It’s also a sure bet that those viewpoints can create stress and conflict. You’ll learn how to skyrocket the effectiveness of a team and minimize unproductive conflict.


Learning Objectives:

  • Explain the value of diversity of thought and expertise in team innovation.
  • Decide which of five decision-making options will garner the best results for a situation.
  • Categorize the characteristics in each stage of team development.
  • Identity the four components of MRA’s Team Effectiveness Model.
  • Assess the strengths of your team and the opportunities for improvement.
  • Explore best practices for keeping remote employees productive and engaged.
  • Employ strategies for building consensus on your team.
  • Identify the warning signs and prepare to handle problems such as violence and substance abuse.
  • Contrast characteristics that distinguish unproductive from productive conflict. 
  • Compare the five responses to conflict and determine situations to use each.
  • Demonstrate a six-step process for managing and resolving conflict respectfully.  
  • Apply strategies for dealing with disruptive and difficult people.

Who Should Attend:

New and experienced supervisors, managers, and professionals, as well as individuals with management potential, looking for in-depth strategies with practical application.


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Program Details: PLX 5 Building Collaboration

Program Details

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