On Demand Library

• Customer Engagement, Loyalty, and the Bottom Line (1 Hour)
• Customer Service - Mastering Internal Customer Service (45 Minutes)
• Customer Service - Telephone Skills Tune-Up (35 Minutes)
• Customer Service - Use CARING as Your Compass (37 Minutes)

A diverse workforce can lead to a rich and rewarding environment for all employees. Increase your cultural awareness, inclusion, and understanding of a diverse workplace.

• Diversity, Equity, and Inclusion in the Workplace (30 Minutes)
• Diversity & Inclusion Conversations at Work (1 Hour)
• Intentional Inclusion and Intersectionality (1 Hour)
• Recruiting Heroes: A Nontraditional Talent Pool with Unlimited Potential (1 Hour)
• Utilizing DEI Indexes to Improve Inclusion in Your Workplace (1 Hour)

Keep your employees safe and comply with your drug- and alcohol-free workplace policies with two different training options below:

• Drugs and Alcohol in the Workplace (1 Hour)
• Drug & Alcohol Awareness Blended Learning

Learn More!

• Background Checks – The Right Way to Screen Talent (1 Hour)
• Be Like Jiminy: Why HR Professionals Should be the Conscience of Their Organization (1-hour on demand webinar to fulfill the new HRCI "Ethics" Credit)
• FMLA: Tips for Tackling 5 Every Day Challenges (1 Hour)
• Interviewing "Do's and Don'ts" (1 Hour)
• Make the Business Case! Presenting Your HR Solutions to the C-Suite (1 Hour)
• Managing FMLA Intermittent Leave and Minimizing Abuse (1 Hour, 21 Minutes)
• Managing HR Records (35 Minutes)
• Metrics Calculations (1 Hour)
• Positive COVID-19 Test or Exposure in the Workplace (1 Hour)
• Recruiting for Success (1 Hour)
• What’s New in Onboarding (1 Hour)

eLearning courses offered by International Foundation of Employee Benefit Plans (IFEBP)

MRA members will receive IFEBP's member pricing by adding the course to a shopping cart and entering promo code MRA33. Please note that if you have not done business with the International Foundation in the past, you will be prompted to create a new user account. This account is used to track your educational history and allows you to manage communication preferences with the International Foundation. Other MRA discounts or special offers do not apply.

Health Care

• Certificate in Health Plan Navigation
• COBRA
• Health Care Cost and Quality
• Health Care Delivery Models
• Health Insurance Basics
• Health Literacy
• Health Savings Accounts
• HIPAA Privacy
• HIPAA Security
• Introduction to Group Health Plans
• Introduction to High-Value Health Care Purchasing
• Medicare Basics
• Overview of ACA
• Overview of Disability Plans
• Overview of Exchanges
• Overview of Prescription Drugs
• Self-Funded Health Plan Basics
• Strategies for High-Value Health Care Purchasing
• Workforce Wellness

Retirement

• 401(k) Plans
• Defined Benefit Plans
• Defined Contribution Plans
• Overview of Retirement Plans
• Retirement Plan Investments and Vendor Management
• Understanding Social Security

General Benefits

• Americans With Disabilities Act (ADA)
• ERISA
• Fiduciary Responsibilities for ERISA Plans
• Life and Accidental Death and Dismemberment

Leadership Skills You Need Now! (15-Part Series)

Get quick-hit, daily, online training to help employees at any level be better prepared to deal with the ever-changing work environment!

Each of the 30-minute video sessions provides tools for employees to apply immediately as they face the daily pressures while continuing to be productive for the business.

Purchase individual sessions (click session below):

• $30 MRA members / $40 nonmembers

Purchase full series (contact Registrations):

• $350 MRA members / $500 nonmembers ($100 savings included)

If you'd like to upload sessions to your Learning Management System, contact Registrations at 262.696.3319 or [email protected] to learn about our annual license option.

Building Resilience: Finding Your Strengths and the Capacity to Thrive
Building Team Resilience
Emotional Intelligence: Evolve as a Leader
Creating a Culture of Positivity Within Your Team
Managing Stress: Helping Others Cope and Stay on Course
Today Is Different Than Yesterday—Leading Your Team Through Change
Managing in Uncertainty: What to Do When You Don’t Know
Crisis Management: Leading From the Front
Unleash the Power of Teams: Increasing Effective Decision Making
Problem Solving Through Creative Solutions
Leading Effective Meetings: Virtual, In-Person, or Hybrid
Everything Is Urgent! How to Sort Through It All
Effectively Using Email in the Workplace
Steps to Survive and Thrive as a New Remote Leader
Painful or Productive: How to Prepare a Home Office That Works

To make the most of your leadership development, engage an MRA Leadership Effectiveness Coach. Contact your Member Relations Representative today!

Learn More

Additional Leadership eLearning:

• Creating a Culture of Engagement (56 Minutes)
• Interviewing "Do's and Don'ts" (1 Hour)
• Leading Remote Teams Effectively (1 Hour)

Microsoft and Zoom Training (10-part series)

MRA is pleased to offer a suite of custom courses designed to complement training available from Microsoft and Zoom. Presented by Jennifer Buchholz, Certified Microsoft Trainer (CMT) and owner of Excel and Flourish, these courses are filled with video demonstrations, best practices, tips, and tricks to maximize each product.

Purchase individual sessions (click session below):

• $30 MRA members / $40 nonmembers

Purchase full series (contact Registrations):

• $225 MRA members / $300 nonmembers

If you'd like to purchase the full series and/or upload sessions to your Learning Management System, contact MRA Registrations at 262.696.3319 or [email protected] to learn about our annual license option.

Microsoft Teams: Meetings and Chat (43 minutes)
Microsoft Teams: Collaboration Solutions (35 minutes)
Microsoft 365: Leverage the Full Power (20 minutes)
Overcoming Inbox Overwhelm: Inbox Zero and Workflow Prioritization (27 minutes)
Overcoming Inbox Overwhelm: Streamline Your Processes (35 minutes)
Microsoft Planner: Manage Your Projects (27 minutes)
Microsoft Outlook: To Do (22 minutes)
Microsoft PowerPoint: Multimedia Production (25 minutes)
Microsoft Excel: Tips, Tricks, and Shortcuts (46 minutes)
Zoom Best Practices (32 minutes)