On-Demand Library

• Creating a Culture of Engagement*
• Customer Engagement, Loyalty, and the Bottom Line
• Customer Service - Mastering Internal Customer Service
• Customer Service - Telephone Skills Tune-Up
• Customer Service - Use CARING as Your Compass
• Email: Communicating the Right Message
• Engaging in Diversity and Inclusion*
• Enhancing Your Professional Image
• Inbox Anxiety: Managing the Overflow
• Leading Efficient and Effective Meetings
• Unconscious Bias: Why It Matters*

• 8 Steps to Effective Workplace Investigations*
• Background Checks – The Right Way to Screen Talent*
• Battling Bullying in the Workplace*
• Engaging in Diversity and Inclusion*
• FMLA: Tips for Tackling 5 Every Day Challenges*
• Interviewing "Do's and Don'ts"*
• Make the Business Case! Presenting Your HR Solutions to the C-Suite**
• Managing FMLA Intermittent Leave and Minimizing Abuse*
• Metrics Calculations**
• Navigating the Changing Dynamics of Substance Abuse at Work*
• On the Job and Under the Influence: Alcohol and Other Drug Education*
• Recruiting for Success*
• Temporary Employees and Joint Employment - Complimentary webinar for MRA Members
• Top Ten Ways an Employer Can Mess up a Workers’ Compensation Claim*
• What’s New in Onboarding*

Learn More!

eLearning courses offered by International Foundation of Employee Benefit Plans (IFEBP)

MRA members will receive IFEBP's member pricing by adding the course to a shopping cart and entering promo code MRA33. Please note that if you have not done business with the International Foundation in the past, you will be prompted to create a new user account. This account is used to track your educational history and allows you to manage communication preferences with the International Foundation. Other MRA discounts or special offers do not apply.

Health Care

• Certificate in Health Plan Navigation
• COBRA
• Health Care Cost and Quality
• Health Care Delivery Models
• Health Insurance Basics
• Health Literacy
• Health Savings Accounts
• HIPAA Privacy
• HIPAA Security
• Introduction to Group Health Plans
• Introduction to High-Value Health Care Purchasing
• Medicare Basics
• Overview of ACA
• Overview of Disability Plans
• Overview of Exchanges
• Overview of Prescription Drugs
• Self-Funded Health Plan Basics
• Strategies for High-Value Health Care Purchasing
• Workforce Wellness

Retirement

• 401(k) Plans
• Defined Benefit Plans
• Defined Contribution Plans
• Overview of Retirement Plans
• Retirement Plan Investments and Vendor Management
• Understanding Social Security

General Benefits

• Americans With Disabilities Act (ADA)
• ERISA
• Fiduciary Responsibilities for ERISA Plans
• Life and Accidental Death and Dismemberment

• Engaging in Diversity and Inclusion*
• Interviewing "Do's and Don'ts"*
• On the Job and Under the Influence: Alcohol and Other Drug Education*