Live Online Training

• aPHR Certification Preparation
• Assertive Communication in the Workplace*
• Business Writing for Impact: How to Write So People Will Read*
• Coaching Certificate*
• Coaching for Development: An Integrated Approach for Managers*
• Compensation Program Design - A Workshop*
• Conducting Workplace Investigations: Advanced Workshop*
• Diplomacy and Tact*
• Emotionally Intelligent Leader*
• Enhance Your Project Management Skills*
• FMLA Made Simple*
• HR Management in a Union Environment: An Overview*
• HR Overview for HR Assistants*
• Influencing Others*
• Leading Remote Teams Effectively*
• Negotiation Skills: Producing Win/Win Outcomes*
• Onboarding: Ensuring the Success of New Hires*
• Organization Development (OD) Certificate**
• PHR/SPHR Certification Preparation
• Presentation Skills*
• Supervision Fundamentals*
• Supervisor and the Law*
• Surviving as a New Leader: Making the Transition
• Time Management: From Overwhelmed to Empowered
• Training the Trainer

Principles of Leadership Excellence Certificate Series:*

1. Trust & Influence*
2. Communicating for Results*
3. Culture, Motivation & Goals*
4. Training, Delegating & Coaching*
5. Building Collaboration and Managing Conflict*
6. Leading Change and Putting It All Together*

"This is an interactive way to learn skills and tools that can be applied to managing individuals and understanding what it takes to be a leader."

Frontline Leadership Certificate Series:*

1. Motivation & Trust Building*
2. Communication Skills*
3. Effective Training Techniques*
4. Resolving Conflict*
5. Frontline Leadership Series Capstone: Tools for Success*

"I loved the group of instructors. And the online was great so that we could all contribute as we felt comfortable. Having the option to chat, or speak, was more beneficial for us introverts. Very surprised that the remote training went as smooth as it did. Very engaging."

Essentials of HR Certificate Series:*

1. HR and Employment Law Essentials*
2. HR's Role in Performance Management and Documentation*
3. Effective Interviewing and Hiring*
4. Total Rewards: Compensation Basics*
5. Total Rewards: Benefits Basics*

"The Zoom was actually very engaging. I had reservations, but I signed up for the rest of the courses during lunch. Great job, great material. Loved it."

Customer Service Excellence Certificate Series:

1. Customer-Centered Communications
2. Delivering Exceptional Service
3. Win Over Angry Customers

"Enjoyed the virtual training, gave the same outcome as the in-person class training."

View MRA Webinars, On Demand Library, and In-Person Training:

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*HRCI (General) Credit and SHRM PDCs are available.
**HRCI Business (Strategic) Credit and SHRM PDCs are available.