Live Online Training

• aPHR Certification Preparation
• Business Email—Write It Right
• Business Writing for Impact: How to Write So People Will Read*
• Coaching Certificate*
• Coaching for Development: Integrated Approach for Managers*
• Customer-Centered Communications
• Delivering Exceptional Service
• Diplomacy and Tact*
• Drug and Alcohol Awareness for Supervisors*
• Emotional Intelligence: The Differentiator*
• Emotionally Intelligent Leader*
• Enhance Your Professionalism
• Enhance Your Project Management Skills*
• FMLA Made Simple*
• HR Overview for HR Assistants*
• Increasing Your Influence*
• Mastering Challenging Conversations to Resolve Conflict*
• Negotiation Skills: Producing Win/Win Outcomes*
• Organization Development (OD) Certificate**
• Onboarding: Creating a Program That Works*
• PHR/SPHR Certification Preparation
• Recruiting Essentials*
• Supervision Fundamentals*
• Supervisor and the Law*
• Surviving as a New Leader: Making the Transition
• Time Management: From Overwhelmed to Empowered
• Unconscious Bias—Understanding the Impact in the Workplace*
• Unlock the Power of DiSC©*
• Win Over Angry Customers Through Problem Solving

"Enjoyed the virtual training, gave the same outcome as the in-person class training."

Leading Remote and Hybrid Teams Workshops*

• Laying the Foundation for Team Results*
• Defining Employee Success and Managing Expectations*
• Building Trust from a Distance*
• Facing Challenging Conversations on Camera*
• Fostering Team Collaboration and Connections*

Principles of Leadership Excellence Certificate Series:*

1. Trust & Influence*
2. Communicating for Results*
3. Culture, Motivation & Goals*
4. Training, Delegating & Coaching*
5. Building Collaboration and Managing Conflict*
6. Leading Change and Putting It All Together*

"This is an interactive way to learn skills and tools that can be applied to managing individuals and understanding what it takes to be a leader."

Frontline Leadership Certificate Series:*

1. Motivation & Trust Building*
2. Communication Skills*
3. Effective Training Techniques*
4. Resolving Conflict*
5. Frontline Leadership Series Capstone: Tools for Success*

"I loved the group of instructors. And the online was great so that we could all contribute as we felt comfortable. Having the option to chat, or speak, was more beneficial for us introverts. Very surprised that the remote training went as smooth as it did. Very engaging."

Essentials of HR Certificate Series:*

1. HR and Employment Law Essentials*
2. HR's Role in Performance Management and Documentation*
3. Effective Interviewing and Hiring*
4. Total Rewards: Compensation Basics*
5. Total Rewards: Benefits Basics*

"The Zoom was actually very engaging. I had reservations, but I signed up for the rest of the courses during lunch. Great job, great material. Loved it."

HR Business Partner Certificate Series:**

1. HR as Strategic Business Partner**
2. HR Metrics: Impacting Business Results**
3. One-on-One Consultation with a Success Coach

View MRA Webinars, On Demand Library, and In-Person Training:

Learn Online

View In-Person Training

*HRCI HR Credit and SHRM PDCs are available.
**HRCI Business Credit and SHRM PDCs are available.