Frontline Leadership Certificate Series
This series is for those individuals who provide leadership or formal guidance to a work group without the power to hire, to fire, to promote, or to conduct performance reviews.
"Frontline Leaders" may be called group or team leaders, seniors, leads, coordinators, leaders of work groups—or may simply be our "go to" people. These employees often do the work while simultaneously providing leadership direction and supervision to their work group.
This series is excellent for individuals who are being prepared for future leadership roles.
This introductory leadership series teaches the important principles of motivation, interpersonal communication, employee training, influencing others to achieve results, meeting organizational objectives, and resolving conflict. Using a combination of discussion, case study, and skill practice, participants are prepared to be more productive within their organization by developing their leadership skills.
When you complete the entire series, you'll receive a certificate recognizing your achievement.
Who Should Attend:
This series is valuable for both new and experienced frontline leaders from office, manufacturing, and service organizations. These individuals are not officially "management" employees, but provide leadership, direction, or guidance to a work group without the power to hire, fire, promote, or conduct performance reviews.
For new supervisors and managers who have the responsibility to hire, fire, promote, and evaluate performance, the Principles of Leadership Excellence Series is strongly recommended.
Courses in this series:
| Motivation and Trust Building | 1 Day or 2 Half Days |
| Communication Skills | 1 Day or 2 Half Days |
| Effective Training Techniques | 1 Day or 2 Half Days |
| Resolving Conflict and Handling Difficult People Problems | 1 Day or 2 Half Days |
| Frontline Leadership Series Capstone: Tools for Success | 1 Day or 2 Half Days |
Make Learning Stick:
MRA’s Coaching Guides are designed to provide you, the manager/coach, with information and tools to ensure your team members get the full benefit of the training class.
Frontline Leadership’s instructors were remarkable and the skills I learned in those five weeks have already made an impact. Being 'Fair, Firm and Friendly' is paying off. Thank you so much!Miguel HinrichsProduction Supervisor, Saris Cycling Group
