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COVID-19 UPDATE

MRA is offering training in-person, online, or at your own location. Our number one priority is your safety and well-being.

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Business/Administrative Skills
Business Email – Write it Right

Business Writing for Impact: How to Write So People Will Read*

Finance and Accounting for the Nonfinancial Leader**

Presentation Skills

Project Management: The Human and Technical View*
Certificate Series
Essentials of HR Certificate Series*

Frontline Leadership Certificate Series*

HR Business Partner Certificate Series**

Principles of Leadership Excellence Certificate Series
Change Management
Leading Change and Putting It All Together*

Organizational Development (OD) Certificate**
Coaching and Counseling
Coaching Certificate*

Coaching for Development: An Integrated Approach for Managers*

Effective Training Techniques*

Training, Delegating, Coaching, and Managing Performance*

Training the Trainer
Communication/Assertiveness
Assertive Communication in the Workplace*

Communicating for Results*

Communication Skills*

Customer-Centered Communications

Enhance Your Professionalism

Mastering Challenging Conversations to Resolve Conflict

Negotiation Skills: Producing Win/Win Outcomes*

Unlock the Power of DiSC®
Compliance
Conducting Workplace Investigations*

FMLA Made Simple*

Harassment Prevention

Supervision Fundamentals*

Supervisor and the Law*

Worker’s Compensation Essentials for Wisconsin Employees*
Conflict Management
Active Threat/Shooter – Are You Prepared?

Building Collaboration and Managing Conflict*

Conducting Workplace Investigations*

Mastering Challenging Conversations to Resolve Conflict

Negotiation Skills: Producing Win/Win Outcomes*

Resolving Conflict and Handling Difficult People Problems*
Customer Relations
Business Email – Write it Right

Customer-Centered Communications

Delivering Exceptional Service

Win Over Angry Customers Through Problem-Solving
Diversity
Unconscious Bias - Understanding the Impact in the Workplace*
HR Business Partner
HR as Strategic Business Partner**

HR Business Partner Certificate Series**

HR Metrics: Impacting Business Results**
HR Certifications
aPHR Certificate Preparation

PHR/SPHR Certificate Preparation

HR Certification Preparation Programs
HR Essentials
Effective Interviewing and Hiring*

Essentials of HR Certificate Series*

HR and Employment Law Essentials*

HR Overview for HR Assistants*

HR's Role in Performance Management and Documentation*

Metrics Calculations**

Total Rewards: Benefits Basics*

Total Rewards: Compensation Basics*
Leadership, Management & Supervision
Coaching Certificate*

Coaching for Development: An Integrated Approach for Managers*

Conducting Workplace Investigations*

Culture, Motivation, and Aligning Goals With Strategies*

Diplomacy and Tact*

Effective Training Techniques*

Emotional Intelligence: The Differentiator*

Enhance Your Professionalism

Finance and Accounting for the Nonfinancial Leader**

Frontline Leadership Certificate Series*

Frontline Leadership Series Capstone: Tools for Success*

Motivation and Trust Building*

Principles of Leadership Excellence Certificate Series (PLX)

Project Management: The Human and Technical View*

Supervision Fundamentals*

Supervision, Management, and Leadership Training

Supervisor and the Law* | Virtual Classroom

Surviving as a New Leader: Making the Transition

Trust and Influence*
Organization Development
Coaching for Development: An Integrated Approach for Managers*

Coaching Certificate*

Organization Development Certificate**
Presentation Skills
Business Writing for Impact: How to Write So People Will Read*

Presentation Skills
Professional Development
Business Email – Write it Right

Business Writing for Impact: How to Write So People Will Read*

Diplomacy and Tact*

Emotional Intelligence: The Differentiator*

Enhance Your Professionalism

Enhance Your Project Management Skills*

Finance and Accounting for the Nonfinancial Leader**

Organization Development Certificate**

Presentation Skills

Project Management*
Quality and Productivity
Enhance Your Project Management Skills*

Internal Auditing for ISO-Based Systems

Project Management*

Quality, Productivity, and Lean Programs & Services
Recruiting/Interviewing/Onboarding
Conducting Workplace Investigations*

Effective Interviewing and Hiring*

Onboarding: Creating a Program that Works*

Recruiting Essentials*
Sales
Negotiation Skills: Producing Win/Win Outcomes*

Presentation Skills
Total Rewards: Compensation and Benefits
FMLA Made Simple*

Total Rewards: Benefits Basics*

Total Rewards: Compensation Basics*

WorldatWork*

*HRCI HR Credit and SHRM PDC's available.
**HRCI Business Credit and SHRM PDC's available.

Accommodations and Special Requests

Please contact us at 800.488.4845 or [email protected] in advance for any accommodations, special requests, or dietary needs. Nursing mothers, please ask the MRA representative at the front desk or the program instructor to show you our private area. Food and beverages provided at conferences, programs, and Roundtables will vary. If you have any special dietary needs (gluten-free, vegetarian, allergies, etc.), please contact the MRA location in advance, so we can provide an appropriate meal.

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