Find a Course
Find a program below or search our site. Choose your desired location and date for details or to register. You may also contact Registrations at 800.488.4845. Have a class you’d like MRA to offer? Contact Registrations at 800.488.4845.
COVID-19 UPDATE
MRA is offering training in-person, online, or at your own location. Our number one concern is your safety and well-being.
- Business/Administrative Skills
-
Certificate Series
- Building Effective Teams Certificate Series
- Customer Service Excellence Certificate Series
- Employee Benefits Certificate Series
- Essentials of HR Certificate Series
- Frontline Leadership Certificate Series
- HR Business Partner Certificate Series
- Leading Effective Teams Certificate Series
- Principles of Leadership Excellence Certificate Series
- Change Management
- Coaching and Counseling
-
Communication/Assertiveness
- Assertive Communication in the Workplace
- Civility in the Workplace
- Communicating for Results
- Communicating With Your Teammates
- Communication Skills
- Customer-Centered Communications
- Enhance Your Professionalism
- Influencing Others
- Negotiation Skills
- Powerful Verbal Communication
- Sensitivity Skills in a Diverse Workplace
- Workload Survival Skills
- Compliance
-
Conflict Management
- Building Collaboration and Managing Conflict*
- Conducting Workplace Investigations*
- Harassment Prevention: Creating a Respectful Workplace
- Influencing Others*
- Managing Challenging Conversations for Better Resolution
- Managing Conflict in Your Team*
- Negotiation Skills - Getting to the Win-Win*
- Resolving Conflict and Handling Difficult People Problems*
- Customer Relations
- Diversity
- HR Business Partner
- HR Certifications
-
HR Essentials
- Effective Interviewing and Hiring*
- Essentials of HR Certificate Series*
- HR and Employment Law Essentials*
- HR Leadership Forum
- HR Overview for HR Assistants*
- HR's Role in Performance Management and Documentation*
- Total Rewards: Benefits Basics*
- Total Rewards: Compensation Basics*
- What's New in Onboarding – Live Webinar
-
Leadership, Management & Supervision
- Coaching Certificate*
- Coaching for Development: An Integrated Approach for Managers*
- Conducting Workplace Investigations*
- Culture, Motivation, and Aligning Goals With Strategies*
- Diplomacy and Tact*
- Effective Training Techniques*
- Emotionally Intelligent Leader*
- Enhance Your Professionalism
- Finance and Accounting for the Nonfinancial Leader**
- Frontline Leadership Certificate Series
- Leadership for Leads
- Leading Effective Teams Certificate Series
- Management Drivers of Employee Engagement**
- Managing Challenging Conversations for Better Resolution
- Managing Conflict in Your Team*
- Managing Projects for Team Leaders*
- Motivation and Trust Building*
- Principles of Leadership Excellence Certificate Series (PLX)
- Project Management: The Human and Technical View*
- Sensitivity Skills in a Diverse Workplace*
- Stress Management
- Supervision Fundamentals
- Supervision, Management, and Leadership Training
- Supervision Part I: Fundamentals of Leadership*
- Supervision Part II: Fundamentals of Leadership*
- Supervisor and the Law* | Virtual Classroom
- Surviving as a New Leader: Making the Transition
- Trust and Influence*
- Workload Survival Skills*
- Organization Development
- Presentation Skills
-
Professional Development
- Business Email – Write it Right*
- Business Writing for Impact: How to Write So People Will Read*
- Civility in the Workplace
- Diplomacy and Tact*
- Emotionally Intelligent Leader*
- Enhance Your Professionalism
- Finance and Accounting for the Nonfinancial Leader**
- Influencing Others*
- Lean Fundamentals
- Master Your Customer Phone Skills
- Organization Development Certificate
- Presentation Skills
- Project Management*
- Stress Management
- Workload Survival Skills*
- Quality and Productivity
- Recruiting/Interviewing/Onboarding
- Sales
-
Total Rewards: Compensation and Benefits
- 401(k) Plan Design and Administration
- Benefit Communication Best Practices
- Compensation Program Design – A Workshop*
- Compensation Management: Maximizing Your Investment*
- Design and Funding of Benefits Plan
- Employee Benefits: A to Z
- FMLA Made Simple
- Total Rewards: Benefits Basics*
- Total Rewards: Compensation Basics*
- WorldatWork*
*Indicates HRCI (General) Credit and SHRM PDC's available.
**HRCI Business (Strategic) Credit and SHRM PDC's available.
Accommodations and Special Requests
Please contact us at 800.488.4845 or registrations@mranet.org in advance for any accommodations, special requests, or dietary needs. Nursing mothers, please ask the MRA representative at the front desk or the program instructor to show you our private area. Food and beverages provided at conferences, programs, and Roundtables will vary. If you have any special dietary needs (gluten-free, vegetarian, allergies, etc.), please contact the MRA location in advance, so we can provide an appropriate meal.
Meet Our Team
Amy Mueller
Learning & Development Manager
Amy Wangerin
Director, Learning & Development, Product Management
Andrew C. Marris, CPTD
Learning & Development Manager
Anita Rodriguez
Learning & Development Manager
Cheryl Lucas-DeBerry
Learning & Development Manager
Deb Larsen
Human Resources Business Advisor
Heidi Armstrong
Learning & Development Manager
Janet Kloser
Learning & Development Manager
Janet Stoffer
Learning & Development Manager
Jenny Mangone
Talent Management Director
Jessie Michel
Instructional Designer
Jill Allen
Instructional Designer, Webinars