Telephone Skills Tune-Up


Telephone Skills Tune-Up
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Employees at all levels and experience are responsible for delivery of exceptional service to internal and external customers. Service crosses all industry lines, including manufacturing, insurance, health care, sales, real estate, technical, and more.


This on-demand customer service training will help you:

  • Answer, transfer, and conclude calls effectively. 
  • Quickly identify your caller's expectations. 
  • Eliminate weak words and expressions that can annoy customers.
  • Take complete and proper phone messages.