Business and Soft Skills Training

Business performance enhancement courses add value by providing skills for everyday use in a business setting.

• Business Email – Write It Right
• Business Writing for Impact: How to Write So People Will Read
• Emotionally Intelligent Leader
• Enhance Your Professionalism
• Enhance Your Project Management Skills
• Finance and Accounting for the Nonfinancial Leader
• Project Management: The Human and Technical View
• Time Management

For leaders and all employees coaching can improve effectiveness, communications, engagement, and accountability.

• Coaching Certificate
• Coaching for Development: An Integrated Approach for Managers
• Effective Training Techniques
• Training the Trainer
• Training, Delegating, Coaching, and Managing Performance

Learn skills to master effective listening skills, enhance communication methods, and practice the ability to constructively give and receive feedback.

• Communicating Assertively
• Communicating for Results
• Communication Skills
• Diplomacy and Tact
• Increasing Your Influence
• Presentation Skills
• Unlock the Power of DiSC®

Learn to manage conflict effectively by recognizing the causes and effects of conflict and choosing steps to work through interpersonal conflict.

• Building Collaboration and Managing Conflict
• Mastering Challenging Conversations to Resolve Conflict
• Resolving Conflict and Handling Difficult People Problems

Customer service skills will equip you to address customer needs and foster a positive experience.

• Customer-Centered Communication
• Delivering Exceptional Service
• Increasing Your Influence
• Negotiation Skills: Producing Win/Win Outcomes
• Win Over Angry Customers Through Problem Solving

Learn about diverse workplaces and how to leverage the effects of diversity to achieve a competitive business advantage.

• Unconscious Bias: Understanding the Impact in the Workplace

Improve customer retention rates through improved work processes and implementing quality standards.

• Enhance Your Project Management Skills
• Increasing Your Influence
• Internal Auditing for ISO-Based Systems
• Project Management: The Human and Technical View