Frontline Leaders must resolve conflict situations and deal with different types of "difficult" employees. This one-day program provides you with practical, tactful communication techniques to address conflict in your team.
- Define the sources of conflict.
- Apply strategies to constructively handle conflict.
- Implement strategies to deal with difficult coworkers.
- Recognize how change can cause people to become difficult.
Who Should Attend:
This series is valuable for both new and experienced frontline leaders from office, manufacturing, and service organizations. These individuals are not officially "management" employees, but who provide leadership, direction, or guidance to a work group, without the power to hire, fire, promote, or conduct performance reviews.
For new supervisors and managers who have the responsibility to hire, fire, promote, and evaluate performance, the Principles of Leadership Excellence Series is strongly recommended.
Prerequisite: Completion of Frontline Leadership: Communication Skills is recommended.