Conflict is a natural part of teamwork, and effective team leaders manage conflict properly so that it is not destructive to the team. Using a model of conflict management and feedback skills, you will learn to recognize the causes and effects of conflict, choose steps to take to work through interpersonal conflict, and appropriately intervene or mediate when conflict occurs between other team members.
This is the fourth of five programs in the Leading Effective Teams Certificate Series.
- Accurately recognize the characteristics of conflict.
- Explain the benefits of healthy conflict on a team.
- Develop options for intervening in conflict between others.
- Take the appropriate steps to resolve or manage conflicts.
Who Should Attend:
Participants are leaders of departmental, cross-functional, or project teams who may or may not have direct authority over team members. The content of this series is also appropriate for individuals in management/supervisory roles moving from a traditional organizational structure to a team-oriented environment.