This program will provide opportunities for you to put yourself in the shoes of a customer. You will uncover the four most important things that customers want from service professionals and how to apply them in order to communicate more effectively, both verbally and nonverbally, with internal and external customers.
- Explore winning, listening, and communication skills.
- Review the four primary needs of customers.
- Discover practical techniques for managing communication modes, particularly email.
- Identify five best practices for online chat service.
Who Should Attend:
Anyone who is responsible for building positive customer relationships with internal and/or external customers.