Join MRA for a series of quarterly leadership webinars that
are being offered to MRA members for FREE.

Creating a Company of Customer Care Experts
Date: Friday, November 6
Time: 10:30 - 11:00 a.m.

Summary Description: Maintaining your existing customer base and attracting new customers means every employee must serve as your company’s ambassador and provide exceptional service to customers - now, more than ever! Demonstrating customer care, exhibiting an understanding of business principles related to your industry or specialization, providing creative solutions and showing a sense of urgency and interest related to your customers’ needs are not just “impressions” your team should be making, but real skills to be practiced across the organization.

Join us for a power-packed FREE member Webinar on making customer care a key competency at your organization.

During this Webinar you’ll learn:

Participants: This webinar is for anyone who has interaction with customers and sees the value of retaining and accenting service delivered to your customers.

Presenter: This Webinar will be hosted by Cheryl Lucas-DeBerry, Training Manager for MRA. Cheryl’s background includes more than 18 years of facilitating, designing, and developing training programs (in human resources, leadership, customer service, and diversity), as well as managing training department operations. She also operated her own training consultancy, specializing in effective communications techniques and leadership skills.

Cheryl holds an M.S. in adult education from Carroll College and a B.S. in human resource management from the University of Tennessee-Knoxville. She is past president of the American Society for Training and Development - Wisconsin Chapter and a member of the Leaders Forum. Cheryl also serves on the boards of several nonprofit organizations.

Register Now!

Stay tuned: Every third Thursday of the month MRA will feature a new hot topic with practical tips and information you can apply immediately!