All agreements and decisions—with salespeople, buyers, employees, or coworkers—are negotiations. In this program, participants examine the strategies, tactics, and techniques that skilled negotiators use to reach mutually satisfying outcomes. Using in-class simulations, participants learn how to identify the needs and underlying interests of both parties and plan approaches for communicating their side with confidence. Skillful negotiating allows all parties to achieve their goals with productive positive interactions.
- Use a process for planning negotiations.
Describe the difference between positions, interests, and assumptions and their impact on negotiating.
Identify the impact of listening and questioning skills and nonverbal communication on negotiating.
Apply and practice negotiation skills.
Who Should Attend:
Managers, supervisors, team leaders, sales professionals, buyers, specialists, and those individuals who must influence, make decisions, and reach agreements with others.