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  • DisruptHR
  • Training & Events

Master Your Customer Phone Skills

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Acquire professional skills for better business practice while using the telephone. Professional interactions focus on appropriate tone, effective word choice, and maintaining a positive attitude while reducing stress for all involved. Learn to calm an angry customer over the phone and project a confident business image. Enhance emotional intelligence for greater success.

Learning Objectives:

  • Explore the definition of customer service.
  • Explain the individual's contribution and mindset needed to improve customer relations.
  • Reinforce professional telephone communication skills.
  • Develop effective methods for handling a frustrated or angry caller.
  • Learn to quickly identify the four basic communication styles callers demonstrate and practice adapting to each style to improve communications and outcomes.

Who Should Attend:

All employees who use the phone to do business with internal and external customers.

Click Start Date for Details or to Register

MN, Plymouth

Nov 20, 2018

WI, Waukesha

Apr 24, 2018

Nov 14, 2018

Questions?

Our Locations

Our Locations
MRA - The Management Association Inc.
9805 45th Avenue North
Plymouth, MN 55442
763.253.9100
Directions
MRA - The Management Association Inc.
N19W24400 Riverwood Drive
Waukesha, WI 53188
262.523.9090
Directions
MRA - The Management Association Inc.
625 North Court
Palatine, IL 60067
847.963.9860
Directions
MRA - The Management Association Inc.
3800 Avenue of the Cities
Moline, IL 61265
309.764.8354
Directions
All locations

 

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HR Resource Center HR Resource Center

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