Conflict is a natural part of teamwork, and effective team leaders manage conflict so that it is not destructive to the team. Using a model of conflict management and feedback skills, participants in this program learn to recognize the causes and effects of conflict, choose steps to take to work through conflicts in which they are involved, and appropriately intervene when conflicts occur between other team members.
This is the fourth of five programs in the Leading Effective Teams Certificate Series.
What You Will Learn:
Describe characteristics of conflict.
Describe the benefits of healthy conflict on a team.
Describe options for intervening in conflict between others.
Describe the steps to take in resolving or managing conflicts.
Who Should Attend:
Participants are leaders of departmental, cross-functional, or project teams who may or may not have direct authority over team members. The content of this series is also appropriate for individuals in management/supervisory roles moving from a traditional organizational structure to a team-oriented environment.