Learn professional skills to be more effective in the workplace. Participants explore their individual communication style and ways to improve their communication, problem solving, and interpersonal skills.
- Explain the qualities, characteristics, roles, and responsibilities of administrative professionals.
- Analyze components of a communication model and the importance of each.
Outline and discuss factors of nonverbal communication.
Discuss personal time wasters and develop a time management action plan.
Create strategies for working effectively on a team.
Define and practice ways to deal with difficult people nondefensively.
Who Should Attend:
Individuals in an administrative/supportive role.