This program will provide opportunities for participants to put themselves in the shoes of a customer. You will uncover the four most important things that customers want from service professionals and how to apply them in order to communicate more effectively, both verbally and nonverbally, with internal and external customers.
What You Will Learn:
- Demonstrate winning, listening, and communication skills.
Explain the four primary needs of customers.
Assess techniques for listening before communicating.
Illustrate practical techniques for managing communication modes, particularly e-mail.
- List five best practices for online chat service.
Identify ways to strengthen your professional image in phone contacts and face-to-face meetings.
Who Should Attend:
Anyone who is responsible for building positive customer relationships with internal and/or external customers.