This program offers tools and strategies that help people remain calm in order to navigate delicate situations effectively. Attendees will examine specific situations and have an opportunity to practice responses covering many delicate situations including when someone mentions the "elephant in the room," makes comments about race, religion, etc., or shares too much private information for your comfort level.
This program builds upon material presented in Diplomacy & Tact I and while not required, it is recommended that participants attend the Diplomacy & Tact I workshop prior to attending Diplomacy & Tact II.
Who Should Attend:
Human Resource professionals
Managers, supervisors and team leaders
Any employee whose job requires appreciating the delicacy of an interpersonal exchange