Responding with tact can be challenging for anyone in times of stress, pressure, or disagreement. In this program, you will learn strategies for staying focused and communicating in a calm, professional manner. You will identify ways to increase your awareness of your own responses to difficult situations and consider the impact of others perceptions. You will also examine practical ways to address differences of opinion and perspectives while working toward a positive outcome.
- Increase your self-awareness to improve your image.
- Recognize and describe perceptions of others.
- Use strategies to identify areas of agreement and ways to influence others.
- Identify helpful behavior changes you need or want to make.
Who Should Attend:
Managers, supervisors, leaders, and employees who need to gain cooperation, influence, or negotiate with others in difficult or less than ideal work situations.
- Personal accountability