Learn how to make a strong, positive impact on your customers. Analyze the factors that affect the customers' relationship with you and their perceptions of how you handle their business.
What You Will Learn:
- Recognize the importance of meeting the customer’s needs.
- Assess the individual contribution to improving customer relations.
Identify individual communication styles and recognize how styles can enhance customer relations.
Discuss and illustrate skills needed to handle difficult/angry customers.
Who Should Attend:
Customer service representatives, internal supplier departments, telemarketers, and others who have direct contact with your customers.