Learn how to make a strong, positive impact on your customers. Analyze the factors that affect the customers' relationship with you and their perceptions of how you handle their business.
What You Will Learn:
- Explain the importance of meeting the customer’s needs.
Recognize the individual contribution to improving customer relations.
Identify individual communication styles and recognize how styles can enhance customer relations.
Discuss and illustrate skills needed to handle difficult/angry customers.
Who Should Attend:
Customer service representatives, internal supplier departments, telemarketers, and others who have direct contact with your customers.