Successful collaboration takes place when team leaders build a supportive climate with positive communication skills and constructive feedback skills. Through a variety of activities and discussions, participants in this program examine their roles as communicators. Participants complete the online DiSC® Communication Style Assessment and receive a personal report to use in class and back at work. Participants learn to build a positive communication environment by giving constructive feedback, handling defensiveness, and listening effectively.
This is the second of five programs in the Leading Effective Teams Certificate Series.
What You Will Learn:
- Identify components of effective communication.
- Use techniques for improving listening.
- List steps for communicating nondefensively.
- Identify your own communication style and describe the characteristics of other styles.
- Give constructive feedback statements and "I" messages.
- Describe ways to positively influence others.
Who Should Attend:
Leaders of departmental, cross-functional, or project teams who may or may not have direct authority over team members. Also for those in management/supervisory roles moving from a traditional organizational structure to a team-oriented environment.
- Giving feedback