Raising the bar on customer service means challenging those who interact with customers to move from “business as usual” to a high performance, results-oriented service that delights clients and improves the bottom line.

All of our customer service programs emphasize six main competencies:

• Approachability
• Assertiveness
• Business Skills
• Composure
• Customer Focus
• Listening

Each program offers a unique twist to specifically meet the needs of that customer contact at different levels in the organization. MRA offers programs in:

• Call Center Training (at your location)
• Face- to-Face Customer Service
• Phone Skills
• Skills for Technical Professionals

Specific programs include:

Customer Service Excellence Series

Three half-day program series that combines essential customer communication skills, understanding business from the customer’s point of view, and creative problem solving that wins over customers. Learn more about the Customer Service Excellence Series.

Cornerstones of Superior Customer Service

Focus is on making a strong, positive impact on both internal and external customers by understanding the customer service role and how communication styles can affect the customer relationship in face-to-face and telephone contacts. Learn more about the Cornerstones of Superior Customer Service course

Master Your Customer Phone Skills

Learn the importance of the telephone and acquire professional skills for better business practice. See more about the Master Your Customer Phone Skills course.

Customer Skills for Technical Professionals

Customer service skills designed for the technical professional to help improve customer relationships. Learn more about the Customer Skills for Technical Professionals course.

MRA can also tailor content specifically for your group. Contact Member Relations to explore.