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Training: General
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| Administrative Skills |
Administrative Professionals Certificate Series
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Basic Telephone Skills
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Business E-Mail - Write it Right
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Business Writing Overview for the Admin Professional
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Business Writing for Impact: How to Write So People Will Read
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Cornerstones of Superior Customer Service
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Customer Focused Telephone Techniques
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Essentials for Administrative Professionals
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Five Dimensions of Customer Service (W)
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Grammar Basics
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Introduction to Lean Office for Admin Professionals
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Juggling Multiple Priorities for Admin Professionals
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Superior Time Planning: The Organizer
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Your Professional Business Image
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Advanced Leadership
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Critical Thinking Skills - Strategic Planning in Action
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Developing Personal Impact
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Developing Talent for the Future
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Drivers of Employee Engagement
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Leader's Look in the Mirror
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Role of Emotion in Effective Leadership
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Business Writing
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Business E-Mail - Write it Right
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Business Writing Overview for the Admin Professional
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Business Writing for Impact: How to Write So People Will Read
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Grammar Basics
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Communication Skills
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Assertive Communication in the Workplace
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Business Conversation for Sales and Service
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Communicating Effectively in Your Corporate Culture
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Communicating with Your Teammates
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Communication Skills for Group Leaders
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Customer-Centered Communication
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Diversity: Sensitivity Skills in Working With Others
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Diversity: Cross Cultural Communication
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Effective Communication and Motivation
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Facilitation Skills
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Influence Others
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Negotiation Skills
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Speaking Skills for Professionals
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Strengthen Your Nonverbal Communication Skills (W)
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Customer Relations
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Basic Telephone Skills
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Business E-mail
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Cornerstones of Superior Customer Service
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Customer Focused Telephone Techniques
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Customer Skills for Technical Professionals
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Strengthen your Nonverbal Comm Skills (W)
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Diversity
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Diversity: Cross Cultural Communication
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Diversity: Sensitivity Skills in Working with Others
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Managing the Generations (W)
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Managing the Generation Gap
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General Management
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Achieving Results for Group Leaders
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Basic Problem Solving Techniques
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Critical Thinking Skills-Strategic Planning in Action
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Delegation
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Diversity: Sensitivity Skills in Working With Others
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Effective Time Management
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Effective Training Techniques for Group Leaders
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Get Your Meetings Back on Track (W)
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Handling Difficult Conversations Effectively
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Interactive Training Techniques for the Classroom
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Leader's Role in Managing Conflict
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Managing Anger and Conflict in the Workplace
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Managing Conflict in Your Team
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Managing Relationships and Building Trust
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Managing Stress Productively
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Personal Accountability (W)
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Process Analysis: An Introduction to Statistical Techniques
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Project Management for Team Leaders
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Project Management: The Human and Technical View
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Role of Emotion in Effective Leadership
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Sales Presentation Skills
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Successful Sales Skills
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Surviving as a New Leader: Making the Transition
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Telephone Sales Skills to Get Results
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Personal Development
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Effective Time Management
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Improving Your Management Style
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Managing Stress Productively
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Personal Success Strategies
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Superior Time Planning: The Organizer
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Presentation Skills
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Influence Others
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Interactive Training Techniques for the Classroom
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Presentation Skills
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Speaking Skills for Professionals
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Sales Skills
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Business Conversation for Sales and Service
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Negotiation Skills
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Sales Presentation Skills
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Successful Sales Skills
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Telephone Sales Skills to Get Results
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Team Training
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Communicating With Your Teammates
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Facilitation Skills
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Foundation for Leading Teams
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Keeping the Team on Track
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Managing Conflict on Your Team
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Project Management: The Human and Technical View
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| Management and Leadership Certificate Series |
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Coaching Certifications
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Coaching Certification
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Creating an Engaged Workforce
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Creating an Engaged Workforce Certificate Series
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(Note: the classes to the right comprise the series)
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Developing Personal Impact
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Developing Talent for the Future
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Drivers of Employee Engagement
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The Leader's Look in the Mirror
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Group Leadership Series
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Group Leaders Certificate Series
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(Note: the classes to the right comprise the series)
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Achieving Results for Group Leaders
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Communication Skills for Group Leaders
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Effective Training Techniques for Group Leaders
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Motivation and Trust Building for Group Leaders
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Resolving Conflict and Handling Difficult People
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Principles of Management Certificate Series
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Principles of Management Certificate Series
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(Note: the classes to the right comprise the series)
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Delegation, Training, and Coaching
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Effective Communication and Motivation
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Managing Conflict, Difficult People, and Discipline
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Managing Relationships and Building Trust
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Performance Management, Leading Change
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Strategic Workforce Management
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Strategic Talent Assessment and Planning Workshop (STAP)
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Coaching Certification
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Competency Management
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Leadership Development
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Performance Management
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Succession Management
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Workforce Planning
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Training: Quality, Lean
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Productivity Improvement
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5S Housekeeping Strategies
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ABCs of Purchasing
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Basic Problem Solving Techniques
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Continuous Improvement
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Internal Auditing for ISO 9001 Systems
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Supply Chain Management Overview
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5S Organizational Strategies
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HR Training: Classes, Series
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Affirmative Action
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Affirmative Action: Don't Get Caught with Your Plans Down
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Affirmative Action Plan Workshop
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Affirmative Action Recordkeeping
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Benefits
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Fundamental of Employee Benefits Certificate Series
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Benefits 101: Basics for Administration
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Benefits Law Part One: ERISA Overview
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Benefits Law Part Two: Health Insurance Legislation
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COBRA Administration
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Design and Funding and Health and Welfare Plans
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HIPPA - Portability, Privacy, Security
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Health Insurance Plan Renewal Strategies
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Leaves of Absence Administration
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Retirement Plan Essentials
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Compensation
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Exempt vs. NonExempt (W)
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Fundamentals of Compensation
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Job Analysis and Job Descriptions
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Job Descriptions and Wage Surveys
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Wage and Hour Fundamentals
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FMLA
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FMLA, ADA, and Worker's Compensation
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FMLA Administration in the Real World
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FMLA Advanced Case Study Workshop
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FLMA - What Managers & Supervisors Need to Know (W)
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FMLA - Federal and State Interactions (W)
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Federal and State Employment Law
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Employment Law Update - Federal and Wisconsin
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Employment Law Update - Federal and Illinois
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Employment Law Update - Federal and Iowa
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FMLA - Federal and State Interactions (W)
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HR Administration and the Law
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The Supervisor and the Law
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General HR
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Basics of Unemployment (W)
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Change: The HR Leader's Role
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Drug and Alcohol Awareness Training for Managers
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Employee Handbooks: Design, Preparation, and Content
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Essentials of FSA, HRA, and HSA Plans
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Exempt vs. Nonexempt: You Need to Know the Difference (W)
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Finance Essentials for the HR Manager
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Health Insurance Plan Renewal Strategies
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HR Audit: Complete and Compliant
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HR Metrics: ROI for HR Initiatives
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HR Overview for HR Assistants
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I-9 Form Compliance: Documenting Employee Eligibility (W)
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Internal Investigations: A How-To Guide
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Interviewing Dos and Don't (W)
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Investigation Essentials: Harassment/Discrimination (W)
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Manage HR Records
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On-Boarding: Developing a Successful Process
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Reference Checking - Truth or Consequences (W)
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Retirement Plan Essentials
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Terminations - A How-To Guide (W)
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Visas: Hiring Foreign Workers Legally (W)
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Interviewing and Hiring
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Effective Interviewing and Hiring Techniques
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Hiring the Best: An In-Depth Plan for HR
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I-9 Form Compliance: Documenting Eligibility (W)
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Interviewing Dos and Don'ts (W)
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On-Boarding: Developing a Successful Strategy
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Reference Checking - Truth or Consequences (W)
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Visas: Hiring Foreign Workers Legally (W)
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Recruiting
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Recruiting: Using Linkedin to Attract Job Seekers (W)
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Recruiting and Retention: Understanding Generational Impact
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Recruiting on Campus: Developing a Strategy
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Recruiting Online: Effectively Write Postings, Use Job Boards
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Recruiting Software: ATS Demo for Medium and Large Companies
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Recruiting Software: ATS Demo for Small Companies
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Recruiting with a Customer Mindset: Set Your Process Apart
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Recruiting Software: Building a Recruiting Culture
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Recruiting: Next Generation Recruiting Tools
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Recruiting: Writing Job Postings That Attract the Right Talent (W)
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Safety/Worker's Compensation
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Fundamentals of Safety and Worker's Comp Mgmt
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OSHA Basic Compliance
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OSHA Hazard Communication
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OSHA's 10-Hour Voluntary Compliance Course
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OSHA's 30-Hour Voluntary Compliance Course
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OSHA Injury and Illness Recordkeeping Requirements
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OSHA's Personal Protective Equipment
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Train-the-Trainer for Lift Truck Operator Coaches
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Worker's Compensation Essentials for Illinois Employers
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Worker's Compensation Essentials for WI Employers
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Supervisory
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Drug and Alcohol Awareness Training for Supervisors
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FMLA - What Managers/Supervisors Need to Know (W)
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The Supervisor and the Law
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HR Certificate Series
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Fundamentals of Employee Benefits Cert Series
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Fundamentals of Employee Benefits
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(Note: the classes to the right comprise the series)
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Benefits Law Part One: ERISA Overview
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Benefits Law Part Two: Health Insurance Legislation
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Design and Funding and Health and Welfare Plans
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Essentials of FSA, HRA, and HSA Plans
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Leaves of Absence Administration
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Retirement Plan Essentials
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Foundations for HR Administration Cert Series
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Foundations of HR Administration Certificate Series
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(Note: the classes to the right comprise the series)
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HR Administration and the Law
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Benefits 101: Basics for Administration
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Manage HR Records
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Effective Interviewing and Hiring for HR Professionals
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Job Descriptions and Wage Surveys
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Wage and Hour Fundamentals
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Fundamentals of Safety and Worker's Compensation Mgmt
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Discipline and Discharge Without Worry
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Preparatory Classes for HRCI Certification
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PHR/SPHR Preparation
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GPHR Preparation
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Networking Opportunities
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Leaders, Executives
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Contact MRA -
These are by invitation only to avoid competitive overlap
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Senior HR Professionals
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Roundtables
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HR Professionals
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Roundtables
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Senior Customer Relations
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Roundtables
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Senior Organizational Development
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Roundtables
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