Training: General
Administrative Skills	Business E-Mail - Write it Right
	Business Writing Overview for the Admin Professional
	Business Writing for Impact
	Cornerstones of Superior Customer Service
	Customer Focused Telephone Techniques
	Essentials for Administrative Professionals
	Five Dimensions of Customer Service (W)
	Grammar Basics
	Juggling Multiple Priorities for Admin Professionals
	Superior Time Planning: The Organizer
	Your Professional Business Image
Business Writing	Business E-Mail - Write it Right
	Business Writing Overview for the Admin Professional
	Business Writing for Impact: How to Write So People Will Read
	Communication - A Customer-Center Perspective
	Grammar Basics
Communication Skills	Assertive Communication in the Workplace
	Assertive Management - 2 Day Program
	Business Conversation for Sales and Service
	Communicating Effectively in Your Corporate Culture
	Communicating with Your Teammates
	Communication - A Customer-Centered Perspective
	Communication Skills for Group Leaders
	Diversity:  Cross Cultural Communcation
	Effective Communication and Motivation
	Facilitation Skills
	Influence Others by Managing Difficult Conversations
	Negotiation Skills
	Developing Personal Impact
	Sensitivity Skills in Working with Others
	Speaking Skills for Professionals
	Strengthen Your Nonverbal Communication Skills (W)
Customer Relations	Basic Telephone Skills
	Business E-mail
	Five Dimensions of Customer Service (W)
	Cornerstones of Superior Customer Service
	Customer Focused Telephone Techniques
	Customer Skills for Technical Professionals
	Strengthen your Nonverbal Comm Skills (W)
Diversity	Diversity: Cross Cultural Communication
	Managing the Generations (W)
	Managing the Generation Gap
	Sensitivity Skills in Working with Others
General Management	Effective Time Management
	Get Your Meetings Back on Track (W)
	Internal Consulting: How to Help Solve Organizational Problems
	Managing Anger and Conflict in the Workplace
	Managing Stress Productively
	Personal Accountability (W)
	Performance Appraisals and Coaching Skills
	Project Management for Team Leaders
	Surviving as a New Leader: Making the Transition
Personal Development	Effective Time Management
	Improving Your Management Style
	Managing Stress Productively
	Personal Success Strategies
	Superior Time Planning: The Organizer
Presentation Skills	Influence Others by Managing Difficult Conversations
	Interactive Training Techniques for the Classroom
	Presentation Skills
	Speaking Skills for Professionals
Sales Skills	Business Conversation for Sales and Service
	Negotiation Skills
	Sales Presentation Skills
	Successful Sales Skills
	Telephone Sales Skills to Get Results
Team Training	Communicating with Your Teammates
	Facilitation Skills
	Foundation for Leading Teams
	Keeping the Team on Track
	Managing Conflict on Your Team
	Project Management: The Human and Technical View
Management and Leadership Cert Series
Coaching Certifications	Coaching Certification
Group Ledership Series	Group Leaders Certificate Series
(Note: the classes to the right comprise the series)	Communication Skills for Group Leaders
	Effective Training Techniques for Group Leaders
	Motivation and Trust Building for Group Leaders
	Problem Solving Techniques for Group Leaders
	Resolving Conflict and Handling Difficult People
Principles of Management Certificate Series	Principles of Management Certificate Series
(Note: the classes to the right comprise the series)	Dealing with Difficult People and Discipline
	Delegation, Training, and Coaching
	Effective Communication and Motivation
	Managing Relationships and Building Trust
	Performance Management, Leading Change
Leading an Engaged Workforce	Leading an Engaged Workforce Certificate Series
	Critical Thinking Skills
	Leadership in the 21st Century
	Developing Personal Impact
	Coaching:  Developing Talent for the Future
	The Leader's Look in the Mirror
	Know Your Basic Finance
Total HR Management	THRM - Total HR Management - Advanced Learning Program
	THRM - Strategic Thinking
	THRM - Workforce Planning:  Right Talent Readily Available When Needed
	THRM - Performance Management:  More Than an Appraisal
	THRM - Leadership Development:  Build Your Bench Strength
	THRM - Competency Management:  A Key Driver of Organizational Performance
	THRM - Succession Management:  Create Your Talent Pipeline
Training: Quality, Lean
Lean Certificate Series	Creating a Lean Office
(Note: the classes to the right comprise the series)	Lean Overview
	Transforming to a Lean Culture
Productivity Improvement	5S Housekeeping Strategies
	ABCs of Purchasing
	Continuous Improvement
	Creating a Lean Office
	How to Start a Continuous Improvement Effort (W)
	Internal Auditing for ISO 9001 Systems
	Lean Overview
	Process Analysis:Introduction for Non-Mathematician (W)
	Process Analysis to Eliminate Root Cause
Quality/ISO	Best Practices in Internal Auditing
	5 "S" Housekeeping Strategies
	Internal Auditing for ISO 9001 Systems
HR TRAINING: CLASSES, SERIES
Affirmative Action	Don't Get Caught with Your Plans Down
	Affirmative Action Plan Workshop
	Affirmative Action Recordkeeping
	Affirmative Action Statistics Workshop
Benefits	Benefits 101: Basics for Administration
	Benefits Law Part One: ERISA Overview
	Benefits Law Part Two: Health Insurance Legislation
	COBRA Administration
	Defend Your Unemployment Claims
	Design and Funding and Health and Welfare Plans
	Essentials of FSA, HRA, and HSA Plans
	HIPPA - Portability, Privacy, Security
	Health Insurance Plan Renewal Strategies
	Leaves of Absence Administration
	Retirement Plans
Compensation	Exempt vs. NonExempt (W)
	Fundamentals of Compensation
	Job Analysis and Job Descriptions
	Job Descriptions and Wage Surveys
	Wage and Hour Fundamentals
FMLA	FMLA, ADA, and Worker's Compensation
	FMLA Administration in the Real World
	FMLA Advanced Case Study Workshop
	FLMA - What Managers & Supervisors Need to Know (W)
	FMLA - Federal and State Interactions (W)
Federal and State Employment Law	Employment Law Update - Federal and Wisconsin
	Employment Law Update - Federal and Illinois
	Employment Law Update - Federal and Iowa
	HR Administration and the Law
	The Supervisor and the Law
	Employee Handbooks: Design, Preparation, and Content
	Finance Essentials for the HR Manager
	HR Audit: Complete and Compliant
	HR Metrics: ROI for HR Initiatives
	HR Overview for HR Assistants
	Internal Investigations: A How-To Guide
	Investigation Essentials: Harassment/Discrimination (W)
	Manage HR Records
	Developing Personal Impact
	Terminations - A How-To Guide (W)
Interviewing and Hiring	Effective Interviewing and Hiring Techniques
	On-Boarding:  Developing a Successful Strategy
	I-9 Form Compliance: Documenting Eligibility (W)
	Interviewing Dos and Don'ts (W)
	Recruiting Assessment Tools (W)
	Reference Checking - Truth or Consequences (W)
	Visas: Hiring Foreign Workers Legally (W)
Recruiting
	Recruiting Assessment Tools (W)
	Recruiting:  Are Your Company's Challenges a Symptom of Your Hiring Problems?
	Recruiting: Next Generation Recruiting Tools
	Recruiting and Retention: A Generational Approach
	Recruiting: How to Build a Recruiting Culture
	Recruiting Online: Using Employment Branding to Attract and Retain Top Talent
	Recruiting Software: An Overview of Products Beyond the ATS
	Recruiting Software: What is Applicant Tracking? (W)
	Recruiting Software: Applicant Tracking Systems for Small Businesses - Product Overview
	Recruiting Software: Applicant Tracking Systems for Mid to Large Businesses - Product Overview
	Recruiting on Campus: Tips, Tools, and Secrets
	Recruiting On Campus: Beyond The Career Centers(W)
	Recruiting on Campus: Gain Top Talent With Internship Programs(W)
	Recruiting: Outsourcing HR/Recruiting Work - When is it the Right Time? (W)
	Recruiting: Writing Job Postings That Attract the Right Talent (W)
	Recruiting: 5 Ways to Lose Good Candidates (W)
	Recruiting Online: An Overview of Online Employment Branding (W)
	Recruiting Online: Effectively Write Job Postings and Use Job Boards
Safety/Worker's Compensation	Fundamentals of Safety and Worker's Comp Mgmt
	Hazardous Materials Compliance
	OSHA's 10-Hour Voluntary Compliance Course
	OSHA's 30-Hour Voluntary Compliance Course
	OSHA Injury and Illness Recordkeeping Requirements
	OSHA's Personal and Respiratory Equipment Standards
	Safety: Hot Topics from OSHA/DOT/EPA (W)
	Train-the-Trainer for Lift Truck Operator Coaches
	Worker's Compensation Essentials for Illinois Employers
	Worker's Compensation Essentials for WI Employers
Supervisory	Drug and Alcohol Awareness Training for Supervisors
	FMLA - What Managers/Supervisors Need to Know (W)
	The Supervisor and the Law
HR Certificate Series
Foundations for HR Administration Cert Series	Benefits Law Part One: ERISA Overview
(Note: the classes to the right comprise the series)	Benefits Law Part Two: Health Insurance Legislation
	Design and Funding and Health and Welfare Plans
	Essentials of FSA, HRA, and HSA Plans
	Leaves of Absence Administration
	Retirement Plans
HR Generalist Certificate Series	Fundamentals of Compensation
(Note: the classes to the right comprise the series)	HR Metrics: ROI for HR Initiatives
	Human Resource Generalist as Business Partner
	Internal Investigations: A How-To Guide
Leading an Engaged Workforce	Leading an Engaged Workforce Certificate Series
	Critical Thinking Skills
	Leadership in the 21st Century
	Developing Personal Impact
	Coaching:  Developing Talent for the Future
	The Leader'd Look in the Mirror
	Know Your Basic Finance